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  1. Jira Service Management Data Center
  2. JSDSERVER-4043

Ability to re-order request type categories on the customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem description

      Currently, request type categories will get displayed in alphabetical order on the customer portal.
      Some of these categories are used much more than others, making an alphabetical ordering less efficient.

      Suggestion

      It would make it more convenient to have the ability to order the sequence of request type categories in which they appear.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-156 Ability to re-order request type groups

          • Closed
          relates to

          Suggestion - JSDCLOUD-4043 Ability to re-order request type categories on the customer portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              mnassette MJ (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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