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  1. Jira Service Management Data Center
  2. JSDSERVER-1544

Improve search on customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Customer portal search seems not to have the "like" function.

      For example. If you want to find an issue that contains the word "document" on the Summary, searching for "doc" will give no results.

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            [JSDSERVER-1544] Improve search on customer portal

            Kevin Lyons added a comment -

            We would concur with Katherine here. After years of trying to make it work, our company has abandoned use of the Service Management tool due to the very limited issue search/reporting capabilities. There isn't enough capabilities there to be useful for our customers who want to self-serve their reporting/tracking needs.

            Kevin Lyons added a comment - We would concur with Katherine here. After years of trying to make it work, our company has abandoned use of the Service Management tool due to the very limited issue search/reporting capabilities. There isn't enough capabilities there to be useful for our customers who want to self-serve their reporting/tracking needs.

            katherine.mara.alinea added a comment -

            Since we implemented Service Desk, many of our customers have faced significant challenges. They are unable to search for cases using the case number, and the overall search functionality is very limited. This issue is critical and needs immediate attention.

            Please prioritize this request, as it is a major roadblock for us. If not resolved promptly, we may need to consider alternative vendors.

            Thank you for your understanding and swift action on this matter.

            katherine.mara.alinea added a comment - Since we implemented Service Desk, many of our customers have faced significant challenges. They are unable to search for cases using the case number, and the overall search functionality is very limited. This issue is critical and needs immediate attention. Please prioritize this request, as it is a major roadblock for us. If not resolved promptly, we may need to consider alternative vendors. Thank you for your understanding and swift action on this matter.

            Dorine Cneudt | ALSICO added a comment -

            Simple search e.g. Search for request, user have to type in the full ID and prefix e.g SUPPORT-123456 instead of ability to type in *1234 etc.

            => same issue here. Our portal users don't understand why Jira doesn't find there tickets based on the number only.

            Please provide a search on ticketnumber without needing to enter the prefix

             

            Dorine Cneudt | ALSICO added a comment - Simple search e.g. Search for request, user have to type in the full ID and prefix e.g SUPPORT-123456 instead of ability to type in *1234 etc. => same issue here. Our portal users don't understand why Jira doesn't find there tickets based on the number only. Please provide a search on ticketnumber without needing to enter the prefix  

            JongHyuk Park added a comment -

            Please!!!!!!!!!!

            JongHyuk Park added a comment - Please!!!!!!!!!!

            Klára Zikešová added a comment -

            not only this, this we need as well, but also seach via assignee or reporter within organization, this would help a great deal!

            Klára Zikešová added a comment - not only this, this we need as well, but also seach via assignee or reporter within organization, this would help a great deal!

            Exinity added a comment -

            We need this functionality

            Exinity added a comment - We need this functionality

            Tony Montana added a comment -

            Created:19/Feb/2015 5:44 PM
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            Tony Montana added a comment - Created:19/Feb/2015 5:44 PM F A C E P A L M

            Noureen Stephens added a comment - - edited

            Yes please, can this be improved.  Our customers find this search very frustrating.

            Simple search e.g. Search for request, user have to type in the full ID and prefix e.g SUPPORT-123456 instead of ability to type in *1234 etc.

             

            Noureen Stephens added a comment - - edited Yes please, can this be improved.  Our customers find this search very frustrating. Simple search e.g. Search for request, user have to type in the full ID and prefix e.g SUPPORT-123456 instead of ability to type in *1234 etc.  

            Tim added a comment -

            This needs to be addressed.

            Tim added a comment - This needs to be addressed.

            neil.matillano added a comment -

            We need this functionality ... 

            neil.matillano added a comment - We need this functionality ... 

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
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                Created:
                Updated: