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  1. Jira Service Management Cloud
  2. JSDCLOUD-1544

Support fuzzy search on customer portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Customer portal search seems not to have the "like" function.

      For example. If you want to find an issue that contains the word "document" on the Summary, searching for "doc" will give no results.
      Another example is when we search for an issue on the portal, we have to provide the complete issue Key (Ex: ABC-123), the search does not return any result if we provide a part of the issue key like "123" or "ABC".

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          Search2.png
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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-3328 Ability to search the Issue Number in Customer Portal (without the project key)

          • Closed
          incorporates

          Suggestion - JSDCLOUD-3424 Add the ability to search for other fields on Customer Portal

          • Future Consideration
          is related to

          Suggestion - JSDCLOUD-3375 Search on the Customer Portal

          • Gathering Interest

          Suggestion - JSDSERVER-1544 Improve search on customer portal

          • Gathering Interest
          mentioned in

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          Activity

            People

              d0d1ba410583 Sushant Koshy
              pjunior Paulo Junior (Inactive)
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              Dates

                Created:
                Updated: