Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3375

Search on the Customer Portal

    XMLWordPrintable

Details

    • 8
    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      hi

      When a customer is logged into the customer portal they cant search for a ticket based on the "Details" in their ticket. They can only search on the "Reference, "Summary" and "Comments".

      This leads to duplication of tickets for our support desk and thus more tickets for us to process and manage.

      If they could search the contents of their own tickets and tickets they are participating on as well then this would make for a more productive service desk - agents working tickets that are genuine.

      Thanks
      Barry

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDCLOUD-3424 Add the ability to search for other fields on Customer Portal

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-3375 Search on the Customer Portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1544 Support fuzzy search on customer portal

          • Reviewing
          mentioned in

          Page Loading...

          Page Loading...

          Activity

            People

              d0d1ba410583 Sushant Koshy
              d5f9c3c93898 Barry McGrath
              Votes:
              28 Vote for this issue
              Watchers:
              26 Start watching this issue

              Dates

                Created:
                Updated: