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Suggestion
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Resolution: Unresolved
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None
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1
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
hi
When a customer is logged into the customer portal they cant search for a ticket based on the "Details" in their ticket. They can only search on the "Reference" and "Summary".
This leads to duplication of tickets for our support desk and thus more tickets for us to process and manage.
If they could search the contents of their own tickets and tickets they are participating on as well then this would make for a more productive service desk - agents working tickets that are genuine.
Thanks
Barry
- incorporates
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- Gathering Interest
- relates to
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- Gathering Interest
- links to
[JSDSERVER-3375] Search on the Customer Portal
| Comment |
[ {panel:title=Atlassian Update - 03 March 2025|borderStyle=solid|borderColor=#6554c0|titleBGColor=#6554c0|bgColor=#eae6ff|titleColor=#ffffff}
Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our [Technical Support|https://support.atlassian.com/] team for assistance. We'll be happy to review your feedback. You can read more about our [approach to highly voted suggestions|https://community.atlassian.com/t5/Jira-articles/A-renewed-approach-to-highly-voted-Server-suggestions-for-Jira/ba-p/688117] here and [how we prioritize what to implement here.|https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html] To learn more about our recent investments in Jira Service Management Data Center, please check our [public roadmap|https://www.atlassian.com/roadmap/data-center?product=jiraService&] and our dashboards, which contain [recently resolved issues|https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=89395], [current work, and future plans.|https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=94991] Kind regards, Jira Service Management Data Center {panel} ] |
| Labels | Original: cleanup-seos-fy25 ril | New: ril |
| Resolution | Original: Low Engagement [ 10300 ] | |
| Status | Original: Closed [ 6 ] | New: Gathering Interest [ 11772 ] |
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Labels | Original: ril | New: cleanup-seos-fy25 ril |
| Labels | New: ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 976628 ] |
| UIS | Original: 2 | New: 1 |
| UIS | Original: 1 | New: 2 |
| UIS | Original: 2 | New: 1 |