Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3375

Search on the Customer Portal

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 1
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      hi

      When a customer is logged into the customer portal they cant search for a ticket based on the "Details" in their ticket. They can only search on the "Reference" and "Summary".

      This leads to duplication of tickets for our support desk and thus more tickets for us to process and manage.

      If they could search the contents of their own tickets and tickets they are participating on as well then this would make for a more productive service desk - agents working tickets that are genuine.

      Thanks
      Barry

              Unassigned Unassigned
              d5f9c3c93898 Barry McGrath
              Votes:
              37 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated: