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  1. Jira Service Management Cloud
  2. JSDCLOUD-3375

Search on the Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      hi

      When a customer is logged into the customer portal they cant search for a ticket based on the "Details" in their ticket. They can only search on the "Reference, "Summary" and "Comments".

      This leads to duplication of tickets for our support desk and thus more tickets for us to process and manage.

      If they could search the contents of their own tickets and tickets they are participating on as well then this would make for a more productive service desk - agents working tickets that are genuine.

      Thanks
      Barry

        1. Filtering in Help Centre_Request Type.jpg
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              d0d1ba410583 Sushant Koshy
              d5f9c3c93898 Barry McGrath
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                Created:
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