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  1. Jira Service Management Cloud
  2. JSDCLOUD-3328

Ability to search the Issue Number in Customer Portal (without the project key)

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      • Request can be searched in Customer Portal when you use the Project Key and the Issue Number 
        ABC-12345
      • It's currently, not possible to search when just using the Issue Number: 
        12345

      Suggested Solution

      • Ability to search the Issue Number in Customer Portal (without the project key)

            Unassigned Unassigned
            jalor Janice Alor (Inactive)
            Votes:
            12 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: