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  1. Jira Service Management Cloud
  2. JSDCLOUD-3328

Ability to search the Issue Number in Customer Portal (without the project key)

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      • Request can be searched in Customer Portal when you use the Project Key and the Issue Number 
        ABC-12345
      • It's currently, not possible to search when just using the Issue Number: 
        12345

      Suggested Solution

      • Ability to search the Issue Number in Customer Portal (without the project key)

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1544 Support fuzzy search on customer portal

          • Reviewing
          is related to

          Suggestion - JSDSERVER-3328 Ability to search the Issue Number in Customer Portal (without the project key)

          • Closed
          mentioned in

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              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              12 Vote for this issue
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              13 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: