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  1. Jira Service Management Data Center
  2. JSDSERVER-3328

Ability to search the Issue Number in Customer Portal (without the project key)

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      • Request can be searched in Customer Portal when you use the Project Key and the Issue Number 
        ABC-12345
      • It's currently, not possible to search when just using the Issue Number: 
        12345

      Suggested Solution

      • Ability to search the Issue Number in Customer Portal (without the project key)

            Unassigned Unassigned
            jalor Janice Alor (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: