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  1. Jira Service Management Data Center
  2. JSDSERVER-1544

Improve search on customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Customer portal search seems not to have the "like" function.

      For example. If you want to find an issue that contains the word "document" on the Summary, searching for "doc" will give no results.

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            [JSDSERVER-1544] Improve search on customer portal

            SET Analytics Bot made changes -
            Support reference count Original: 39 New: 40
            SET Analytics Bot made changes -
            UIS Original: 26 New: 52
            SET Analytics Bot made changes -
            UIS Original: 53 New: 26
            SET Analytics Bot made changes -
            UIS Original: 52 New: 53
            SET Analytics Bot made changes -
            UIS Original: 53 New: 52
            SET Analytics Bot made changes -
            UIS Original: 36 New: 53

            Boris MBOUMEHANG added a comment -

            This feature is hidhly needed in our comany. It's been several years now since we started using the product, and it becomes complicated to keep the interest on it for our internal users. Please provide at least and ETA on this topic.

            Boris MBOUMEHANG added a comment - This feature is hidhly needed in our comany. It's been several years now since we started using the product, and it becomes complicated to keep the interest on it for our internal users. Please provide at least and ETA on this topic.
            SET Analytics Bot made changes -
            UIS Original: 35 New: 36
            SET Analytics Bot made changes -
            UIS Original: 71 New: 35
            SET Analytics Bot made changes -
            UIS Original: 106 New: 71

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
              Votes:
              352 Vote for this issue
              Watchers:
              172 Start watching this issue

                Created:
                Updated: