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  1. Jira Service Management Data Center
  2. JSDSERVER-1515

Customizable Agent Signatures

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

       

      Update 3.7.x
      This feature is currently available and you can read about it here : https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html#JIRAServiceDesk3.7.xreleasenotes-Cannedresponses
      I am marking this ticket as resolved.
      Thank you,
      Jira Service Desk

       

       

      Agents should have the ability to create a signature for their responses to Service Desk customers to prevent having to copy/paste or type out a signature for each response.

      There may be a use case for the ability to set these signatures per agent per service desk, also.

            [JSDSERVER-1515] Customizable Agent Signatures

            Adam Gillogly made changes -
            Comment [ At the moment, our Helpdesk staff just use hot keys to create an email signature but yes this is much needed ]
            Michael Andreacchio made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 491467 ]
            Guillaume (Inactive) made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1515].
              {panel}

            Agents should have the ability to create a signature for their responses to Service Desk customers to prevent having to copy/paste or type out a signature for each response.

            There may be a use case for the ability to set these signatures per agent per service desk, also.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1515].
            {panel}
             
            ||Update 3.7.x||
            |This feature is currently available and you can read about it here : [https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html#JIRAServiceDesk3.7.xreleasenotes-Cannedresponses]
            I am marking this ticket as resolved.
            Thank you,
            Jira Service Desk|

             

             

            Agents should have the ability to create a signature for their responses to Service Desk customers to prevent having to copy/paste or type out a signature for each response.

            There may be a use case for the ability to set these signatures per agent per service desk, also.
            Guillaume (Inactive) made changes -
            Fix Version/s New: 3.7.0 [ 72395 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 170 New: 149
            SET Analytics Bot made changes -
            UIS Original: 149 New: 170
            SET Analytics Bot made changes -
            UIS Original: 145 New: 149
            SET Analytics Bot made changes -
            UIS Original: 165 New: 145
            SET Analytics Bot made changes -
            UIS Original: 145 New: 165
            SET Analytics Bot made changes -
            UIS Original: 166 New: 145

              Unassigned Unassigned
              scovey Shayne
              Votes:
              362 Vote for this issue
              Watchers:
              183 Start watching this issue

                Created:
                Updated:
                Resolved: