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  1. Jira Service Management Data Center
  2. JSDSERVER-148

Export Report Graph and Data to PDF and Excel

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As of JSD 1.0, service desk reports are just displayed on the web page. The user should be given the option to export both the graph and the underlying report data. (preferably PDF, also Word, Excel where applicable)

      This became more important when I checked the DB and saw that SLA field information in the database is pretty hard to understand.

        1. _Reported_by_Me__Issue_Navigator_-_Atlassian_Support_System.xls
          14 kB
        2. jira-sla-export.png
          jira-sla-export.png
          239 kB
        3. service-desk-to-excel.png
          service-desk-to-excel.png
          434 kB

          Form Name

            [JSDSERVER-148] Export Report Graph and Data to PDF and Excel

            Dmytro Doianov added a comment -

            Thanks, Pujanito Zii! 

            Dmytro Doianov added a comment - Thanks, Pujanito Zii! 

            Puján Z added a comment -

            Welcome to Atlassian support  

            Puján Z added a comment - Welcome to Atlassian support  

            Dmytro Doianov added a comment -

            Hello everyone! Not so much action since... Created:14/Nov/2013 1:28 PM

            Dmytro Doianov added a comment - Hello everyone! Not so much action since... Created:14/Nov/2013 1:28 PM

            Puján Z added a comment -

            How many votes do you guys actually need to react?

            Puján Z added a comment - How many votes do you guys actually need to react?

            Mike Lukenbill added a comment -

            Feature request came up during Jira Service Desk demo with product advocates on 1/9

            Mike Lukenbill added a comment - Feature request came up during Jira Service Desk demo with product advocates on 1/9

            Support NEOFI added a comment -

            Click right on your CSV file , "open with" , Excel.

            If columns are not looking good, then open the file with Notepad, press Ctrl + h and replace all commas with semicolons.  Save and try to open with Excel again.

            You can ask this kind of question in the community next time, you'll probably get better answers then in this.

            Best

            Support NEOFI added a comment - Click right on your CSV file , "open with" , Excel. If columns are not looking good, then open the file with Notepad, press Ctrl + h and replace all commas with semicolons.  Save and try to open with Excel again. You can ask this kind of question in the community next time, you'll probably get better answers then in this. Best

            Eldar Nadyrov added a comment -

            Hi everyone,

            How can I open reports CSV?
            It would be more convenient to export them to Excel, Word, PDF

            Eldar Nadyrov added a comment - Hi everyone, How can I open reports CSV? It would be more convenient to export them to Excel, Word, PDF

            lingbo (Inactive) added a comment -

            Hi everyone,

            CSV export is now available for custom reports in version 3.2 for server. Here's the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

            Cheers,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, CSV export is now available for custom reports in version 3.2 for server. Here's the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html Cheers, Lingbo

            Dan Stoodley added a comment -

            @Lingbo Lu

            When will this feature be added to the server installation?

            Dan Stoodley added a comment - @Lingbo Lu When will this feature be added to the server installation?

            Claus Stilborg added a comment -

            Morgan attached what looks like an exported report, just like I need.

            how did you create that report @Morgan Knicely ?

            Claus Stilborg added a comment - Morgan attached what looks like an exported report, just like I need. how did you create that report @Morgan Knicely ?

              Unassigned Unassigned
              0fc80be2b556 Emre Toptancı [OBSS]
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                Created:
                Updated: