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Suggestion
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Resolution: Fixed
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35
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21
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As of JSD 1.0, Service Desk reports only show graphs on predefined time settings that is selected from a select list below the graph. The user should have the ability to define custom start & end dates for the graph as well as select interval (daily, weekly, monthly, yearly)
- incorporates
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JSDSERVER-1622 I'd like to create customer SLA reports with a user defined start date and end date
- Closed
- is duplicated by
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JSDSERVER-471 Custom date ranges for reports
- Closed
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JSDSERVER-1538 Customized time frame for reports
- Closed
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JSDSERVER-4048 Allow custom time intervals for JIRA Service Desk reports
- Closed
- relates to
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JSDCLOUD-147 Ability to define custom start & end date and interval for JSD reports
- Closed
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JSDSERVER-2157 More customization ability for Service Desk reports
- Gathering Interest
Form Name |
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We need the ability to specify dates back in time. While it's nice to have the predefined options for reports, there are times we need to know the data for specific time periods. The data should be there- it's just a matter of having reports being much more customizable than what's provided out of the box.
Reporting capabilities are critical to the proper functioning of a healthy service desk. Reporting generally needs to be bolstered to make it more clear on trends, post-problem analysis, and leveraging the investment of the Atlassian ecosystem.