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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I think that at this moment reporting in Jira don't give user to much possibility to customize reports. There should be more reports to choose from or functionality to choose what kind of information should be visible in report. I think that lack of this type of functionality is a big problem in JIRA Service Desk.

      More customization features without having to rely on third party plugins like eazyBi.

            [JSDSERVER-2157] More customization ability for Service Desk reports

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              vchin Vincent Chin (Inactive)
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