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  1. Jira Service Management Data Center
  2. JSDSERVER-1622

I'd like to create customer SLA reports with a user defined start date and end date

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have to create a monthly SLA report and thus I'd like to define exactly the start and end date of the reports.
      Currently, the reports are always defined using the current date as start date and some date in the past as end date.

            [JSDSERVER-1622] I'd like to create customer SLA reports with a user defined start date and end date

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010561 ] New: JAC Suggestion Workflow 3 [ 3645980 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663843 ] New: JAC Suggestion Workflow [ 3010561 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322370 ] New: Confluence Workflow - Public Facing v4 [ 2663843 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052699 ] New: JSD Suggestion Workflow - TEMP [ 2322370 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048769 ] New: JSD Suggestion Workflow [ 2052699 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279816 ] New: JSD Suggestion Workflow - TEMP [ 2048769 ]
            jonah (Inactive) made changes -
            Description Original: We have to create a monthly SLA report and thus I'd like to define exactly the start and end date of the reports.
            Currently, the reports are always defined using the current date as start date and some date in the past as end date.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1622].
              {panel}

            We have to create a monthly SLA report and thus I'd like to define exactly the start and end date of the reports.
            Currently, the reports are always defined using the current date as start date and some date in the past as end date.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1622 [ JSDCLOUD-1622 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 839971 ] New: JSD Suggestion Workflow [ 1279816 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Emre Toptancı [OBSS] added a comment -

            Hello Everyone,

            We saw that JSD reporting was limited, it was a real pain for a lot of people (including us) and Atlassian wasn't gonna fix it anytime soon. So we developed a custom report for JSD which gives you the ability to define custom datetime intervals, report on elapsed/remaining time and even export to excel. "Service Desk Reporter" is available on the marketplace today.

            You can get it from: https://marketplace.atlassian.com/plugins/tr.com.obss.jira.plugin.service-desk-reporter

            Have a good one...

            Emre Toptancı [OBSS] added a comment - Hello Everyone, We saw that JSD reporting was limited, it was a real pain for a lot of people (including us) and Atlassian wasn't gonna fix it anytime soon. So we developed a custom report for JSD which gives you the ability to define custom datetime intervals, report on elapsed/remaining time and even export to excel. "Service Desk Reporter" is available on the marketplace today. You can get it from: https://marketplace.atlassian.com/plugins/tr.com.obss.jira.plugin.service-desk-reporter Have a good one...

              Unassigned Unassigned
              peter.straub Peter Straub
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                Created:
                Updated:
                Resolved: