[JSDSERVER-14730] Related articles will not load on Agent Issue view when linked with Confluence greater than 8.5.0 - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 5.12.0, 5.13.0, 5.11.3
Affects Version/s: 5.11.0, 5.11.1, 5.11.2
Component/s: Knowledge Base
Labels:
- frontend

Support reference count:
3
Symptom Severity:
Severity 2 - Major
UIS:
9
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

This is reproducible on Data Center: (yes)

Steps to Reproduce

Set up a Confluence DC application link with a version greater than 8.5.0 - https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-1018775515.html
Create an article in Confluence with a simple name
Create a Ticket in JSM with the same name
Open the new ticket

Expected Results

The Confluence article should show:

Actual Results

The related articles panel will show a loading spinner and never load the article

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

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image-2023-10-03-09-00-28-592.png
02/Oct/2023 11:00 PM
15 kB
Benjamin Suess
image-2023-10-03-09-04-30-211.png
02/Oct/2023 11:04 PM
14 kB
Benjamin Suess

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load

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Assignee:: Benjamin Suess

Reporter:: Benjamin Suess

Affected customers:: 5 This affects my team

Watchers:: 14 Start watching this issue

Created:: 02/Oct/2023 11:01 PM

Updated:: 25/Apr/2024 7:31 AM

Resolved:: 09/Nov/2023 2:24 PM