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Bug
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Resolution: Fixed
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Low
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5.11.0, 5.11.1, 5.11.2
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3
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Severity 2 - Major
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9
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Issue Summary
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Set up a Confluence DC application link with a version greater than 8.5.0 - https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-1018775515.html
- Create an article in Confluence with a simple name
- Create a Ticket in JSM with the same name
- Open the new ticket
Expected Results
The Confluence article should show:
Actual Results
The related articles panel will show a loading spinner and never load the article
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Form Name |
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[JSDSERVER-14730] Related articles will not load on Agent Issue view when linked with Confluence greater than 8.5.0
Labels | Original: backend | New: frontend |
Labels | New: backend |
Remote Link | New: This issue links to "Page (Confluence)" [ 843501 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 842148 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
UIS | Original: 8 | New: 9 |
Support reference count | Original: 2 | New: 3 |
Remote Link | New: This issue links to "Page (Confluence)" [ 833503 ] |
UIS | Original: 1 | New: 8 |
Support reference count | Original: 1 | New: 2 |