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  1. Jira Service Management Data Center
  2. JSDSERVER-14730

Related articles will not load on Agent Issue view when linked with Confluence greater than 8.5.0

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      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Set up a Confluence DC application link with a version greater than 8.5.0 - https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-1018775515.html 
      2. Create an article in Confluence with a simple name
      3. Create a Ticket in JSM with the same name
      4. Open the new ticket

      Expected Results

      The Confluence article should show:

      Actual Results

      The related articles panel will show a loading spinner and never load the article

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Form Name

            [JSDSERVER-14730] Related articles will not load on Agent Issue view when linked with Confluence greater than 8.5.0

            Marc Dacanay made changes -
            Labels Original: backend New: frontend
            Marc Dacanay made changes -
            Labels New: backend
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 843501 ]
            Yufei Zuo made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 842148 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 9
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 833503 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 8
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

              c8bcca445054 Benjamin Suess
              c8bcca445054 Benjamin Suess
              Affected customers:
              5 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: