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  1. Jira Service Management Data Center
  2. JSDSERVER-1422

Sub-tasks as an applicable issue type for Requests

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      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently in Jira Service Management it is not possible to assign any request type to sub-task therefore sub-task is not visible for customer and customer can't receive any notification when sub-task is updated.

      Suggested Solution

      As a JSM Agent, It would be nice to be able to tag sub-tasks with a request type so that customers will receive customer facing updates and ticket transition notifications by email when the subtasks are updated.

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            [JSDSERVER-1422] Sub-tasks as an applicable issue type for Requests

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              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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                Created:
                Updated: