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  1. Jira Service Management Data Center
  2. JSDSERVER-1419

Non-Latin characters don't work in Request Name / Display names for customer portal fields

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps:

      1. Go to Settings > Request types and then click Edit fields for any of request types.
      2. Fill in Display names in Russian, Greek or some other language using a non-Latin alphabet. (you can copy and paste this: "Описание").
      3. Save and refresh.

      Result:
      Non-latin characters are lost, question marks are shown instead.

      The same problem exists for Request names.

            [JSDSERVER-1419] Non-Latin characters don't work in Request Name / Display names for customer portal fields

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304653 ] New: JAC Bug Workflow v3 [ 3125072 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058540 ] New: JSD Bug Workflow v5 - TEMP [ 2304653 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055926 ] New: JSD Bug Workflow v5 [ 2058540 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955371 ] New: JSD Bug Workflow v5 - TEMP [ 2055926 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615058 ] New: JSD Bug Workflow v5 [ 1955371 ]
            jonah (Inactive) made changes -
            Description Original: Steps:

            1. Go to Settings > Request types and then click Edit fields for any of request types.
            2. Fill in Display names in Russian, Greek or some other language using a non-Latin alphabet. (you can copy and paste this: "Описание").
            3. Save and refresh.

            Result:
            Non-latin characters are lost, question marks are shown instead.

            *The same problem exists for Request names.*             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1419].
              {panel}

            Steps:

            1. Go to Settings > Request types and then click Edit fields for any of request types.
            2. Fill in Display names in Russian, Greek or some other language using a non-Latin alphabet. (you can copy and paste this: "Описание").
            3. Save and refresh.

            Result:
            Non-latin characters are lost, question marks are shown instead.

            *The same problem exists for Request names.*
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1419 [ JSDCLOUD-1419 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602393 ] New: JSD Bug Workflow v4 [ 1615058 ]

              cnguyen Chuong Nam Nguyen (Inactive)
              bb8739a31db6 Alex Timofeyev
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: