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  1. Jira Service Management Data Center
  2. JSDSERVER-2218

Non-latin characters are stripped in customfield name and request type

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Low Low
    • None
    • 2.5.0
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      Hello,

      we are using Jira 6.4.7 and 6.4.4 for our customers. Database is MsSql 2012 with CI_AI collation, but some fields in service desk are stripped from diacritics.

      Those fields are:

      • label for fields
      • request type name
        However, if you put these diacritis in name of the portal or description of portal everything works fine.

      Steps to reproduce:
      1) go to service desk settings
      2) change request name to "Nový servisní požadavek"
      3) the request name will be changed to "Novy servisní pozadavek"

      I have found ticket JSD-1419 yet I am unable to find clean solutin for this, should I change the field definition from varchar to nvarchar for tables StatusMapping and ViewportField? Is it safe to change the definition on database level?

      Can I get clean solution to this? I guess it is bug in Service desk because it works on portal name, but not for field names.

      Thanks for response.

          Form Name

            [JSDSERVER-2218] Non-latin characters are stripped in customfield name and request type

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304248 ] New: JAC Bug Workflow v3 [ 3125258 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
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            Workflow Original: JSD Bug Workflow v5 [ 2058227 ] New: JSD Bug Workflow v5 - TEMP [ 2304248 ]
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            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603314 ] New: JSD Bug Workflow v4 [ 1616110 ]
            Owen made changes -
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            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 935112 ] New: JSD Bug Workflow [ 1399230 ]
            Matthew McMahon (Inactive) made changes -
            Link New: This issue is related to JSD-2345 [ JSD-2345 ]

              Unassigned Unassigned
              d6a4f343dab4 Karel Hala
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: