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  1. Jira Service Management Data Center
  2. JSDSERVER-1388

Add public signup to portal of portals (Help Center)

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update on April 12, 2016 – Signup is avaiable on the help center

      Hi everyone,
      The signup option is now available on the help center when there is at least one service desk project that has public signup enabled.

      Cheers,
      JIRA Service Desk team

      Problem Definition

      The Help Center link does not allow users to sign up to JSD even when all its portals have public access enabled.
      While browsing the Help Center only the login prompt is displayed, whereas the individual customer portals offer both login, and signup pages.

      Suggested Solution

      If any customer portal allows for anonymous signup, then the option should be available when the Help Center is accessed.

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            [JSDSERVER-1388] Add public signup to portal of portals (Help Center)

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011136 ] New: JAC Suggestion Workflow 3 [ 3645991 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665767 ] New: JAC Suggestion Workflow [ 3011136 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322358 ] New: Confluence Workflow - Public Facing v4 [ 2665767 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333644 ]
            Niraj Bhawnani made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 333450 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333450 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052689 ] New: JSD Suggestion Workflow - TEMP [ 2322358 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048723 ] New: JSD Suggestion Workflow [ 2052689 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280465 ] New: JSD Suggestion Workflow - TEMP [ 2048723 ]
            jonah (Inactive) made changes -
            Description Original: {panel:title=Update on April 12, 2016 -- Signup is avaiable on the help center}
            Hi everyone,
            The signup option is now available on the help center when there is at least one service desk project that has public signup enabled.
             !screenshot-1.png|thumbnail!

            Cheers,
            JIRA Service Desk team
            {panel}
            h3. Problem Definition

            The Help Center link does not allow users to sign up to JSD even when all its portals have [public access enabled|https://confluence.atlassian.com/display/SERVICEDESK/Configuring+public+signup#Configuringpublicsignup-Openingyourservicedeskupforpublicsignup].
             While browsing the Help Center only the login prompt is displayed, whereas the individual customer portals offer both login, and signup pages.
            h3. Suggested Solution

            If any customer portal allows for anonymous signup, then the option should be available when the Help Center is accessed.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1388].
              {panel}

            {panel:title=Update on April 12, 2016 -- Signup is avaiable on the help center}
            Hi everyone,
            The signup option is now available on the help center when there is at least one service desk project that has public signup enabled.
             !screenshot-1.png|thumbnail!

            Cheers,
            JIRA Service Desk team
            {panel}
            h3. Problem Definition

            The Help Center link does not allow users to sign up to JSD even when all its portals have [public access enabled|https://confluence.atlassian.com/display/SERVICEDESK/Configuring+public+signup#Configuringpublicsignup-Openingyourservicedeskupforpublicsignup].
             While browsing the Help Center only the login prompt is displayed, whereas the individual customer portals offer both login, and signup pages.
            h3. Suggested Solution

            If any customer portal allows for anonymous signup, then the option should be available when the Help Center is accessed.

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: