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Suggestion
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Resolution: Fixed
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
If an agent attaches an image to an issue and embed it to a comment, then the notification of this comment will show and error icon instead of the image.
Steps to reproduce
- Attach image to an issue
- Send a comment including the image
e.g.
- Check notification e-mail in order to see the comment and the image
- duplicates
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JSDSERVER-1370 Notifications do not display inline attachments
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- Closed
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- is duplicated by
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- Closed
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- Gathering Interest
- relates to
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- Closed
![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page"){kind=icon}
[JSDSERVER-1360] Display embedded images on issue's email notification
B Perko
added a comment - We have the latest version of service desk and image attachments still do NOT work for us. Please help fix this! We are a helpdesk and this bug really affects our productivity.
B Perko
added a comment - We have the latest version of service desk and image attachments still do NOT work for us. Please help fix this! We are a helpdesk and this bug really affects our productivity. Please follow JSD-1370 for updates to this issue
Regards
Matt
JIRA Service Desk developer
Consu
added a comment - Another issue related to this.
If you use Outlook and you are logged in Confluence the images shows up as squashed!
Consu
added a comment - Another issue related to this.
If you use Outlook and you are logged in Confluence the images shows up as squashed!
M Kaiser
added a comment - There an another issue associated with this feature request.
- When a customer clicks the "view full response" link in the notification email, the image that was embedded by the agent is displayed as a thumbnail.
- When the customer clicks the image to load the full size, nothing happens.
- It is impossible for the customer to view the full size image regardless if it is attached to the ticket or in the agent response email.
M Kaiser
added a comment - There an another issue associated with this feature request.
When a customer clicks the "view full response" link in the notification email, the image that was embedded by the agent is displayed as a thumbnail.
When the customer clicks the image to load the full size, nothing happens.
It is impossible for the customer to view the full size image regardless if it is attached to the ticket or in the agent response email.
Hi barbara.perko2112887727
This issue should be resolved on the latest JSD for Server and Cloud, in relation to
JSD-1370.There is still an open bug for JIRA Core, on
JRA-41675. May I ask if these emails in question are the JSD customer notifications? If JSD notifications are turned off, or the notifications are sent to JIRA users not involved as customers on the ticket, then the JIRA notifications will be used andJRA-41675may be the issue you are facing.To help understand the problem, could you create a support ticket at https://support.atlassian.com?
That way we can provide you with support specific to your circumstances and with higher security.
The credentials should be the same as for this site (https://jira.atlassian.com).
Thanks,
Matt
JIRA Service Desk Team