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  1. Jira Service Management Data Center
  2. JSDSERVER-1352

Incorrectly managed «select list (single choice)» custom fields

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I've created a custom field of type «select list (single choice)» and configured on a ServiceDesk item as required.

      The behaviour observed is that the first item is automatically selected and therefore the mandatory requirement will be always honoured. Unfortunately this behaviour tends to collect wrong values from the user…

      The behaviour expected is that the input field is empty OR prompted with a «none» option… so to force the user to select the appropriate value

          Form Name

            [JSDSERVER-1352] Incorrectly managed «select list (single choice)» custom fields

            Giovanni Costagliola added a comment -

            Absolutely not: the user MUST provide an explicit value and cannot bypass the mandatory check just because the none has been picked automatically

            Giovanni Costagliola added a comment - Absolutely not: the user MUST provide an explicit value and cannot bypass the mandatory check just because the none has been picked automatically

            MattS added a comment -

            At least the Default option should be shown as selected instead if the first option in the list I suppose the Option list could be reordered as a sort of workaround but it's not great

            MattS added a comment - At least the Default option should be shown as selected instead if the first option in the list I suppose the Option list could be reordered as a sort of workaround but it's not great

              mmcmahon Matthew McMahon (Inactive)
              8fcbb28afcba Giovanni Costagliola
              Affected customers:
              1 This affects my team
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                Created:
                Updated:
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