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Bug
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Resolution: Fixed
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Highest
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None
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it?
I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across.
- is duplicated by
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JSDSERVER-1871 Internal Comments posted with Ctrl+Enter discard the comment and silently close the form
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- Closed
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- is related to
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JSDSERVER-1061 CTRL + <Enter> Windows shortcut doesn’t work for Internal Comments
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- Closed
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JSDSERVER-1766 Ctrl+Enter does not submit comments in service desk ticket view
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- Closed
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- relates to
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JSDCLOUD-1342 Ctrl+Enter clobbers unsubmitted issue comments.
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- Closed
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JSDSERVER-852 Keyboard shortcuts for add/cancelling comments do not work properly
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- Closed
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JSDSERVER-1105 Crtl + J cause a form submit on JIRA comments
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- Closed
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- was cloned as
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DESK-4099 Loading...
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SUCCESS-484 Loading...
[JSDSERVER-1342] Ctrl+Enter clobbers unsubmitted issue comments.
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2305048 ] | New: JAC Bug Workflow v3 [ 3125887 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
Workflow | Original: JSD Bug Workflow v5 [ 2058969 ] | New: JSD Bug Workflow v5 - TEMP [ 2305048 ] |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2056347 ] | New: JSD Bug Workflow v5 [ 2058969 ] |
Workflow | Original: JSD Bug Workflow v5 [ 1955882 ] | New: JSD Bug Workflow v5 - TEMP [ 2056347 ] |
Workflow | Original: JSD Bug Workflow v4 [ 1615917 ] | New: JSD Bug Workflow v5 [ 1955882 ] |
Description |
Original:
On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it?
I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1342]. {panel} On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it? I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across. |
Link |
New:
This issue relates to |
Workflow | Original: JSD Bug Workflow v2 [ 1603117 ] | New: JSD Bug Workflow v4 [ 1615917 ] |
Workflow | Original: JSD Bug Workflow [ 1398936 ] | New: JSD Bug Workflow v2 [ 1603117 ] |
Workflow | Original: TTT: Simple Issue Tracking Workflow [ 790862 ] | New: JSD Bug Workflow [ 1398936 ] |