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  1. Jira Service Management Data Center
  2. JSDSERVER-1342

Ctrl+Enter clobbers unsubmitted issue comments.

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it?

      I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across.

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1871 Internal Comments posted with Ctrl+Enter discard the comment and silently close the form

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1061 CTRL + <Enter> Windows shortcut doesn’t work for Internal Comments

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1766 Ctrl+Enter does not submit comments in service desk ticket view

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1342 Ctrl+Enter clobbers unsubmitted issue comments.

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-852 Keyboard shortcuts for add/cancelling comments do not work properly

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1105 Crtl + J cause a form submit on JIRA comments

          • Low - Low priority issues
          • Closed
          was cloned as

          DESK-4099 Loading...

          SUCCESS-484 Loading...

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              pgrasevski Peter Grasevski
              ablackmore Ashley Blackmore
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                Updated:
                Resolved:

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