NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it?

      I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across.

            [JSDSERVER-1342] Ctrl+Enter clobbers unsubmitted issue comments.

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305048 ] New: JAC Bug Workflow v3 [ 3125887 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058969 ] New: JSD Bug Workflow v5 - TEMP [ 2305048 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056347 ] New: JSD Bug Workflow v5 [ 2058969 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955882 ] New: JSD Bug Workflow v5 - TEMP [ 2056347 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615917 ] New: JSD Bug Workflow v5 [ 1955882 ]
            jonah (Inactive) made changes -
            Description Original: On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it?

            I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across.
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1342].
              {panel}

            On certain forms, in various webapps, Ctrl+Enter is pretty common as a 'submit' shortcut. This included things likes Stash, github, tumblr, etc. It is always a surprise to see that in Service Desk, it deletes the comment one has just made (actually it simply seems to refresh the page). I know it is a tiny thing, but it is frustrating (I've lost comments many, many times in SD due to this). Perhaps there is an easy way to fix it?

            I don't know why Ctrl+Enter refreshes the page instead of submitting - it doesn't match any kind of UI/UX expectation I've ever come across.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1342 [ JSDCLOUD-1342 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603117 ] New: JSD Bug Workflow v4 [ 1615917 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398936 ] New: JSD Bug Workflow v2 [ 1603117 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 790862 ] New: JSD Bug Workflow [ 1398936 ]

              pgrasevski Peter Grasevski
              ablackmore Ashley Blackmore (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: