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  1. Jira Service Management Data Center
  2. JSDSERVER-1871

Internal Comments posted with Ctrl+Enter discard the comment and silently close the form

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • None
    • Customer Portal
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      On a ticket type we have, I am only able to create "Internal Comments", which are labeled with a red lock and "Your comment will only be visible to agents and collaborators":

      On such comments,

      • (works) If I submit them by clicking the "Add internal comment" button, the comment gets submitted as expected...
      • (bug) ... but if I use Ctrl+Enter to submit the comment (similarly to many other forms in JIRA), the form disappears just as if it was captured properly, but the comment isn't submitted. I see that the button tooltip mentions Alt+S as the keyboard shortcut; ignoring Ctrl+Enter sounds legit then, but JIRA shouldn't glob my shortcut and discard my comment.

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              Unassigned Unassigned
              61a055607b34 Ronan
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