Details
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Bug
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Resolution: Duplicate
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Low
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None
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None
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None
Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
On a ticket type we have, I am only able to create "Internal Comments", which are labeled with a red lock and "Your comment will only be visible to agents and collaborators":
On such comments,
- (works) If I submit them by clicking the "Add internal comment" button, the comment gets submitted as expected...
- (bug) ... but if I use Ctrl+Enter to submit the comment (similarly to many other forms in JIRA), the form disappears just as if it was captured properly, but the comment isn't submitted. I see that the button tooltip mentions Alt+S as the keyboard shortcut; ignoring Ctrl+Enter sounds legit then, but JIRA shouldn't glob my shortcut and discard my comment.
Attachments
Issue Links
- duplicates
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JSDSERVER-1342 Ctrl+Enter clobbers unsubmitted issue comments.
- Closed
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DESK-4099 Loading...
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SUCCESS-484 Loading...
- relates to
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JSDCLOUD-1871 Internal Comments posted with Ctrl+Enter discard the comment and silently close the form
- Closed