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Suggestion
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Resolution: Fixed
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None
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328
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
We have shipped support for auto-populated request fields in Jira Service Management Data Center 4.22.
You can generate URLs that will automatically populate selected request fields with contextual data. This way you can direct your customers to the customer portal from an external website and transfer certain details into the request fields.
Learn how to set up URLS with auto-populated request fields.
Kind regards,
Charlie
Jira Service Management, Data Center & Server
We receive requests for email promotions from our Atlassian User Group Leaders… They are (for the most part) canned emails. We would like to give them a template they can use, but also change if they would like to customize it.
I think there are more use cases for this as well
- relates to
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- Closed
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- Closed
[JSDSERVER-133] Pre-filled values for fields in a request
Bravo!I have the same question about this, why has it been implemented on JSDCloud but not yet implemented in JSDServer?
It seems this is working for Cloud JSDCLOUD-4049 Is it only implemented for it or does it works for Server too?
Another Use case is for client request example:
New User accounts:
We have a pre-defined 'New User' issue type, they can click and start a ticket, It would even better for our clients if we could have the ticket description pre populated with all required data, as a method to ensure consistency and accuracy for our customers. (whether they are internal developers or external clients)
Example:
Click new User Link from Service Desk:
New ticket Opens:
Title: Customer X - New User Request
Description:
NAME:
PHONE:
EMAIL:
SUPERVISOR:
ROLE/PERMISSION:
SPECIAL PERMISSIONS:
AGENCY:
APPROVAL BY:
We really want this, makes it more easy to define repetitive requests with prefilled information.
We need to automatically capture emails and some other metadata of users to save time for agents working on tickets. Is this suggestion going to ever become a story, Atlassian?
Hi everyone,
Thank you for your interest in this issue.
We have shipped support for auto-populated request fields in Jira Service Management Data Center 4.22.
You can generate URLs that will automatically populate selected request fields with contextual data. This way you can direct your customers to the customer portal from an external website and transfer certain details into the request fields.
Learn how to set up URLS with auto-populated request fields.
Kind regards,
Charlie
Jira Service Management, Data Center & Server