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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4049

Provide URL functionality for pre-populated summary/description

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    • UIS:
      5
    • Support reference count:
      1
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      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would like to integrate further into our JIRA Service desk and the idea of a pre-populated link to a specific request type would be ideal.

      For example:

      • User clicks on public link
      • User redirected to request
      • User notices that the summary and the description are already pre-popuated with contextual information

      Implementation:

      I suspect the most simple implementation would be URL parameters that pre-populate the summary/description.
      Such as: https://<jira-base-url>/servicedesk/customer/portal/1/create/92?summary=Test&description=More%20Text%20for%20the%20description

      The (better) alternative would be the ability to use headers but would be more complicated.

      Use Case:

      • Dynamically generated support links throughout applications (such as "Report a problem with this document" or "Request access to this page")

      Thanks!

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              Assignee:
              Unassigned Unassigned
              Reporter:
              e60cee3f62db Matthew Daize
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