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  1. Jira Service Management Data Center
  2. JSDSERVER-1316

Service Desk Cloud - Enabling public signup does not display Captcha

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Update as of March 2018

      Several customers have reported that their instances have recently been flooded with spam accounts that appear to be part of a systematic phishing attack, which suggests that the honeypot strategy we’ve been using since JSD 3.2 is no longer effective.

      This is a slightly different issue to JSD-4324 and JSD-1316 as they were first reported, so to minimise any confusion, please head to JSDSERVER-5706 for more details, including two potential workarounds and a guide to cleaning up the spam.

      On behalf of the JSD server team, we’re sorry for the inconvenience this has caused, and we’ll make a solution available as soon as we can.

      Update as of May 2016

      Hi everyone,
      We've fixed this issue. Instead of Captcha, we implemented the honeypot technique to prevent spam bots from creating accounts on the customer portal. Here's more information about it: https://confluence.atlassian.com/adminjiracloud/enabling-public-signup-780861551.html

      In JIRA Cloud it is not possible to enable or disable Captcha.
      Captcha is automatically enabled when JIRA public signup is enabled.

      However when public signup is Service Desk Cloud is enabled, Captcha is not enabled/displayed.

      Attachments

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          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5164 After enabling pubic signup for JIRA and JIRA Service Desk, CAPTCHA is enabled in JIRA but not in JIRA Service Desk

          • Low - Low priority issues
          • Closed
          has a regression in

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5706 Honeypot strategy is no longer effectively preventing spam account signup

          • High - High priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3638 Captcha Window not shown

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4324 Enabling public signup does not display Captcha

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1316 Service Desk Cloud - Enabling public signup does not display Captcha

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-4856 Update "Enabling public signup and CAPTCHA" documentation

          • Gathering Interest
          mentioned in

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          was cloned as

          DESK-4081 Loading...

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              pcora Pedro Cora
              dsjauwmook davy
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              Dates

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                Updated:
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