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  1. Jira Service Management Cloud
  2. JSDCLOUD-1316

Service Desk Cloud - Enabling public signup does not display Captcha

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Description

    NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

    Update as of May 2016

    Hi everyone,
    We've fixed this issue. Instead of Captcha, we implemented the honeypot technique to prevent spam bots from creating accounts on the customer portal. Here's more information about it: https://confluence.atlassian.com/adminjiracloud/enabling-public-signup-780861551.html

    In JIRA Cloud it is not possible to enable or disable Captcha.
    Captcha is automatically enabled when JIRA public signup is enabled.

    However when public signup is Service Desk Cloud is enabled, Captcha is not enabled/displayed.

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        has a regression in

        Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-4324 Enabling public signup does not display Captcha

        • High - High priority issues
        • Closed
        is duplicated by

        Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-3638 Captcha Window not shown

        • High - High priority issues
        • Closed
        is related to

        Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1316 Service Desk Cloud - Enabling public signup does not display Captcha

        • Low - Low priority issues
        • Closed
        relates to

        Suggestion - JSDCLOUD-4856 Update "Enabling public signup and CAPTCHA" documentation

        • Closed

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            pcora Pedro Cora
            dsjauwmook davy
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            Dates

              Created:
              Updated:
              Resolved: