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  1. Jira Service Management Data Center
  2. JSDSERVER-1303

As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      When viewing a Service Desk ticket through the Customer Portal, it is not possible to edit / update the priority of the Service Desk ticket.

      Environment

      Server / Cloud

      Steps to Reproduce

      1. Edit a Request Type to add the 'Priority' field to your Service Desk Request form
      2. Create a new Service Desk ticket based on this edited Request Type
      3. View the Service Desk ticket

      Expected Results

      The 'Priority' field should at minimum allow inline editing of its value

      Actual Results

      A Service Desk Customer can only view the 'Priority' that was set originally when the ticket was opened

          Form Name

            [JSDSERVER-1303] As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013249 ] New: JAC Suggestion Workflow 3 [ 3650463 ]

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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                Created:
                Updated:
                Resolved: