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  1. JIRA Service Desk Server
  2. JSDSERVER-1226

No Pagination for Customer List on Service Desk



    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.


      In JIRA Service Desk, you are able to see a list of customers from the People tab as described in the documentation: Managing customers. This pages shows a dynamically updated list of up to 20 Customers.

      This feature request is to allow for the ability to show ALL customers in a single list, or alternatively, have pagination so that all Customers can be found in a list.

      Steps to Reproduce

      1. Set up a Service Desk Environment with more than 20 Customers.
      2. Attempt to show the complete list of customers.

      Expected Results

      There should be a method to show the complete list of Service Desk Customers, Functionally, this could work similar to the User Browser in JIRA with both:

      • Pagination
      • "Customers Per Page" dropdown option.

      Actual Results

      No method to t list all customers easily exists.


      See the following Screenshot as an example of the current functionality.

      For more context on pagination, refer to the quoted text from wikipedia:

      Pagination is the process of dividing (content) into discrete pages, either electronic pages or printed pages.


          Issue Links



              • Assignee:
                mmcmahon Matthew McMahon
                rgee Richie Gee (Inactive)
              • Votes:
                23 Vote for this issue
                39 Start watching this issue


                • Created: