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  1. Jira Service Management Data Center
  2. JSDSERVER-1190

JIRA Admins should be able to delete Servicedesk Issues

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Licensing & Permissions
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      With our new SD 2.0 pricing and permissions scheme, you need to be an Agent to be able to modify a SD issue in any way.

      This is in convenient for a few customers, as they feel that JIRA Admins should have some rights to modify the issues, such as delete, etc.

          Form Name

            [JSDSERVER-1190] JIRA Admins should be able to delete Servicedesk Issues

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Thomas Ekdahl added a comment -

            Administrators should have the access rights to update and delete all issues - we consider it a bug that an admin can not delete all issues and it makes the product useless.

            Thomas Ekdahl added a comment - Administrators should have the access rights to update and delete all issues - we consider it a bug that an admin can not delete all issues and it makes the product useless.

              Unassigned Unassigned
              smackie@atlassian.com Shannon S
              Votes:
              7 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: