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  1. Jira Service Management Data Center
  2. JSDSERVER-1181

As an administrator I would like to hide the error message when removing issue deletion rights for agents

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The configuration should allow for the removal of issue deletion rights from the permission scheme without showing a message to the system users:

      "This service desk project may not work as expected.
      View details and repair the problem"

      In most cases we do not want agents to have the ability to delete issues as a disgruntled employee (there is a lot of turnover in service desks, for a reason - it can be a tough job) could in essence wipe off an entire service desk's history.

        1. Configuration should allow for agents to not delete issues.png
          Configuration should allow for agents to not delete issues.png
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            [JSDSERVER-1181] As an administrator I would like to hide the error message when removing issue deletion rights for agents

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010401 ] New: JAC Suggestion Workflow 3 [ 3651014 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665929 ] New: JAC Suggestion Workflow [ 3010401 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321597 ] New: Confluence Workflow - Public Facing v4 [ 2665929 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052677 ] New: JSD Suggestion Workflow - TEMP [ 2321597 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048657 ] New: JSD Suggestion Workflow [ 2052677 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280004 ] New: JSD Suggestion Workflow - TEMP [ 2048657 ]
            jonah (Inactive) made changes -
            Description Original: The configuration should allow for the removal of issue deletion rights from the permission scheme without showing a message to the system users:

            "This service desk project may not work as expected.
            View details and repair the problem"

            In most cases we do not want agents to have the ability to delete issues as a disgruntled employee (there is a lot of turnover in service desks, for a reason - it can be a tough job) could in essence wipe off an entire service desk's history.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1181].
              {panel}

            The configuration should allow for the removal of issue deletion rights from the permission scheme without showing a message to the system users:

            "This service desk project may not work as expected.
            View details and repair the problem"

            In most cases we do not want agents to have the ability to delete issues as a disgruntled employee (there is a lot of turnover in service desks, for a reason - it can be a tough job) could in essence wipe off an entire service desk's history.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1181 [ JSDCLOUD-1181 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            lingbo (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 255671 ]

              Unassigned Unassigned
              d842f436c703 Etienne Paquin
              Votes:
              12 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: