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  1. Jira Service Management Data Center
  2. JSDSERVER-1108

JIRA Service Desk NOT creating tickets for emails sent to a mailing list

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • None
    • Email - Incoming
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      This bug was raised in response to an answers ticket

      https://answers.atlassian.com/questions/10403992/jira-service-desk-not-creating-tickets-for-emails-sent-to-a-mailing-list

      Setup ServiceDesk1 email settings to read from email test1@example.com over POP
      Send email to test1@example.com
      Ticket Created in ServiceDesk1 (OK)
      test1@example.com is part of the mailing list list1@example.com
      Send an email to list1@example.com
      Email is properly received to the Inbox of test1@example.com (OK)
      Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
      Ticket NOT Created in ServiceDesk1 (NOK!)

          Form Name

            [JSDSERVER-1108] JIRA Service Desk NOT creating tickets for emails sent to a mailing list

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304535 ] New: JAC Bug Workflow v3 [ 3125429 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058181 ] New: JSD Bug Workflow v5 - TEMP [ 2304535 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055728 ] New: JSD Bug Workflow v5 [ 2058181 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956125 ] New: JSD Bug Workflow v5 - TEMP [ 2055728 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615204 ] New: JSD Bug Workflow v5 [ 1956125 ]
            jonah (Inactive) made changes -
            Description Original: This bug was raised in response to an answers ticket

            https://answers.atlassian.com/questions/10403992/jira-service-desk-not-creating-tickets-for-emails-sent-to-a-mailing-list



            Setup ServiceDesk1 email settings to read from email test1@example.com over POP
            Send email to test1@example.com
            Ticket Created in ServiceDesk1 (OK)
            test1@example.com is part of the mailing list list1@example.com
            Send an email to list1@example.com
            Email is properly received to the Inbox of test1@example.com (OK)
            Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
            Ticket NOT Created in ServiceDesk1 (NOK!)             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1108].
              {panel}

            This bug was raised in response to an answers ticket

            https://answers.atlassian.com/questions/10403992/jira-service-desk-not-creating-tickets-for-emails-sent-to-a-mailing-list



            Setup ServiceDesk1 email settings to read from email test1@example.com over POP
            Send email to test1@example.com
            Ticket Created in ServiceDesk1 (OK)
            test1@example.com is part of the mailing list list1@example.com
            Send an email to list1@example.com
            Email is properly received to the Inbox of test1@example.com (OK)
            Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
            Ticket NOT Created in ServiceDesk1 (NOK!)
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1108 [ JSDCLOUD-1108 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602514 ] New: JSD Bug Workflow v4 [ 1615204 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398641 ] New: JSD Bug Workflow v2 [ 1602514 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Incoming [ 32490 ]

              Unassigned Unassigned
              bbaker ɹǝʞɐq pɐɹq
              Affected customers:
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                Created:
                Updated:
                Resolved: