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  1. Jira Service Management Cloud
  2. JSDCLOUD-1108

JIRA Service Desk NOT creating tickets for emails sent to a mailing list

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • Email - Incoming
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      This bug was raised in response to an answers ticket

      https://answers.atlassian.com/questions/10403992/jira-service-desk-not-creating-tickets-for-emails-sent-to-a-mailing-list

      Setup ServiceDesk1 email settings to read from email test1@example.com over POP
      Send email to test1@example.com
      Ticket Created in ServiceDesk1 (OK)
      test1@example.com is part of the mailing list list1@example.com
      Send an email to list1@example.com
      Email is properly received to the Inbox of test1@example.com (OK)
      Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
      Ticket NOT Created in ServiceDesk1 (NOK!)

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              Unassigned Unassigned
              bbaker ɹǝʞɐq pɐɹq
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                Created:
                Updated:
                Resolved: