JIRA Service Desk NOT creating tickets for emails sent to a mailing list

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • Component/s: Email - Incoming
    • None

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      This bug was raised in response to an answers ticket

      https://answers.atlassian.com/questions/10403992/jira-service-desk-not-creating-tickets-for-emails-sent-to-a-mailing-list

      Setup ServiceDesk1 email settings to read from email test1@example.com over POP
      Send email to test1@example.com
      Ticket Created in ServiceDesk1 (OK)
      test1@example.com is part of the mailing list list1@example.com
      Send an email to list1@example.com
      Email is properly received to the Inbox of test1@example.com (OK)
      Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
      Ticket NOT Created in ServiceDesk1 (NOK!)

            Assignee:
            Unassigned
            Reporter:
            ɹǝʞɐq pɐɹq
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              Created:
              Updated:
              Resolved: