Details
-
Bug
-
Resolution: Duplicate
-
Low
-
None
-
None
-
None
Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
This bug was raised in response to an answers ticket
Setup ServiceDesk1 email settings to read from email test1@example.com over POP
Send email to test1@example.com
Ticket Created in ServiceDesk1 (OK)
test1@example.com is part of the mailing list list1@example.com
Send an email to list1@example.com
Email is properly received to the Inbox of test1@example.com (OK)
Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
Ticket NOT Created in ServiceDesk1 (NOK!)
Attachments
Issue Links
- duplicates
-
JSDSERVER-1040 Cannot handle 'bulk' or email not specifically sent to service desk support email
- Closed
- relates to
-
JSDCLOUD-1108 JIRA Service Desk NOT creating tickets for emails sent to a mailing list
- Closed