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  1. JIRA Service Desk Server
  2. JSDSERVER-1040

Cannot handle 'bulk' or email not specifically sent to service desk support email

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      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Setup ServiceDesk1 email settings to read from email test1@example.com over POP
      Send email to test1@example.com
      Ticket Created in ServiceDesk1 (OK)
      test1@example.com is part of the mailing list list1@example.com
      Send an email to list1@example.com
      Email is properly received to the Inbox of test1@example.com (OK)
      Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
      Ticket NOT Created in ServiceDesk1 (NOK!)

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              Assignee:
              pdoan Phuong Doan (Inactive)
              Reporter:
              dblack David Black
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              1 Vote for this issue
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                Updated:
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