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  1. Jira Service Management Cloud
  2. JSDCLOUD-1040

Cannot handle 'bulk' or email not specifically sent to service desk support email

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Setup ServiceDesk1 email settings to read from email test1@example.com over POP
      Send email to test1@example.com
      Ticket Created in ServiceDesk1 (OK)
      test1@example.com is part of the mailing list list1@example.com
      Send an email to list1@example.com
      Email is properly received to the Inbox of test1@example.com (OK)
      Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
      Ticket NOT Created in ServiceDesk1 (NOK!)

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1108 JIRA Service Desk NOT creating tickets for emails sent to a mailing list

          • Low - Low priority issues
          • Closed
          is related to

          Suggestion - JSDSERVER-1040 Cannot handle 'bulk' or email not specifically sent to service desk support email

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-827 Email CC'd to Service Desk email or a group doesn't get created as issue

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-834 Alias email and auto forwarding does not create new request in Service Desk

          • Low - Low priority issues
          • Closed

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              pdoan Phuong Doan (Inactive)
              dblack David Black
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              Dates

                Created:
                Updated:
                Resolved: