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  1. Jira Service Management Data Center
  2. JSDSERVER-1055

Request Type should be included in the Create Issue screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

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            [JSDSERVER-1055] Request Type should be included in the Create Issue screen

            Divyanshi made changes -
            Remote Link Original: This issue links to "JSDS-564 (JIRA Server (Bulldog))" [ 285669 ] New: This issue links to "JSMDC-564 (JIRA Server (Bulldog))" [ 285669 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011109 ] New: JAC Suggestion Workflow 3 [ 3650181 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Keri Duthie (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-5743 [ JSDSERVER-5743 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665490 ] New: JAC Suggestion Workflow [ 3011109 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321798 ] New: Confluence Workflow - Public Facing v4 [ 2665490 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            christian mercado added a comment -

            Hi, do we have any update about this?

            christian mercado added a comment - Hi, do we have any update about this?
            Matthew McMahon (Inactive) made changes -
            Assignee New: Matthew McMahon [ mmcmahon ]
            Matthew McMahon (Inactive) made changes -
            Fix Version/s New: 3.7.0 [ 72395 ]
            V (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 305747 ]

              mmcmahon Matthew McMahon (Inactive)
              acardino Anna Cardino (Inactive)
              Votes:
              51 Vote for this issue
              Watchers:
              54 Start watching this issue

                Created:
                Updated:
                Resolved: