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  1. Jira Service Management Cloud
  2. JSDCLOUD-9982

Field help formatting is broken in the portal

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    Description

      Issue Summary

      In the request type configuration, you can add a description (field help) to each field added to the form. Although this field supports text formatting, the text in the portal is not rendered like the preview.

      Steps to Reproduce

      1. Go to a service project > Project settings > Request types
      2. Click on a Request type and select the Request form tab
      3. Add formatted text to the Field help of a visible field, including a panel, borders, and colors
      4. Click on Update and observe the preview
      5. Click on Preview form in portal.

      Expected Results

      The formatted description will be exactly like the configuration page.

      Actual Results

      The format is broken.

      Workaround

      None at the moment

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              Unassigned Unassigned
              vromero Victor Romero
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              Dates

                Created:
                Updated:
                Resolved: