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  1. Jira Service Management Cloud
  2. JSDCLOUD-9964

Insights Automation: Add support for copying multiple values of Insight data using Automation

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    Description

      Description

      While using automation actions we can create an Insight Object and set its attributes. The problem is that when we have an Insight field that accepts multiple objects(see print below) we can't copy those values to an Insight attribute.

      Use case

      User has an onboarding process and whenever ticket reaches a specific status on their workflow they want automation rule to create a new Object on insight. This "User" object type has an attribute on Insight that supports unlimited references to another object type (Systems).

      Something like below is not supported:

      Suggestion

      It would be nice if we could

      • Copy a list of objects to an Insight object attribute that is created via automation.
      • Append Insight attributes to existing values
      • Edit the Insight attributes with more than 1 value
      • Edit the object type Insight attribute with more than 1 value

      Workaround

      Here are two workarounds to try for a few of the features mentioned under the suggestion. 

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          Thiago Behm
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          Thiago Behm

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              msingh3@atlassian.com Mandeep Singh
              tbehm@atlassian.com Thiago Behm
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              Dates

                Created:
                Updated: