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  1. Jira Service Management Cloud
  2. JSDCLOUD-9072

Markdown editor for Description field in the customer portal

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    Description

      Problem

      The Description field on a Request type (Customer portal) is a simple text box where a customer can just describe the issue and there is no option to add code blocks, format the text, or mention someone.

      Suggestion

      Add the same editor as the comment box where the customer can format the text correctly in order to create a ticket with a clear and organized description.

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-9196 Add rich text editor to customer portal

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-9795 WYSIWYG editor for default description in request type configuration(Next-Gen) does not work

          • Low - Low priority issues
          • Closed

          Activity

            People

              d0d1ba410583 Sushant Koshy
              adaluz Angélica Luz
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              Dates

                Created:
                Updated: