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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8986

Ability to delete status in JSD Next-Gen

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      Problem

      Currently, it's not possible to delete any default/custom status from Next-Gen Service Desk Projects, only remove it from a Workflow, which may result in many available and unused statuses.

      Suggestion

      Add a new button called "Remove from Workflow" and Update the "Delete Status" button in Status Details.
      For the "Delete Status" button:

      • Jira will show a pop-up asking if the user really wants to delete the Status
      • It only allows deleting if any other workflow isn't using the Status.
      • If the user confirms, it will delete the Status from the entire project.

      For the "Remove from Workflow" button:

      • Jira will only remove the Status from the current Workflow.

      Actual:

      Suggestion:

        1. Actual.png
          Actual.png
          147 kB
        2. Expected.png
          Expected.png
          151 kB

            [JSDCLOUD-8986] Ability to delete status in JSD Next-Gen

            Anchal Chopra made changes -
            Assignee Original: Anchal Chopra [ ccd19600178e ]
            Anchal Chopra made changes -
            Assignee New: Anchal Chopra [ ccd19600178e ]
            K. Yamamoto made changes -
            Link New: This issue relates to JSDCLOUD-9534 [ JSDCLOUD-9534 ]
            Yuri Moura (Inactive) made changes -
            Description Original: h3. Problem

            Currently, it's not possible to delete any default/custom status from Next-Gen Service Desk Projects, only remove it from a Workflow, which may result in many available and unused statuses.
            h3. Suggestion

            Add a new button called "Remove from Workflow" and Update the "Delete Status" button in Status Details.
             For the "{color:#FF0000}*Delete Status*{color}" button:
             * Jira will show a pop-up asking if the user really wants to delete the Status
             * It only allows deleting if any other workflow isn't using the Status.
             * If the user confirms, it will delete the Status from the entire project.

            For the "*Remove from Workflow*" button:
             * Jira will only remove the Status from the current Workflow.             		New: h3. Problem

            Currently, it's not possible to delete any default/custom status from Next-Gen Service Desk Projects, only remove it from a Workflow, which may result in many available and unused statuses.
            h3. Suggestion

            Add a new button called "Remove from Workflow" and Update the "Delete Status" button in Status Details.
             For the "{color:#FF0000}*Delete Status*{color}" button:
             * Jira will show a pop-up asking if the user really wants to delete the Status
             * It only allows deleting if any other workflow isn't using the Status.
             * If the user confirms, it will delete the Status from the entire project.

            For the "*Remove from Workflow*" button:
             * Jira will only remove the Status from the current Workflow.

            *Actual*:
            !Actual.png|thumbnail!
            *Suggestion*:
            !Expected.png|thumbnail!
            Yuri Moura (Inactive) created issue -

              Unassigned Unassigned
              bd0e47de2684 Yuri Moura (Inactive)
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              5 Vote for this issue
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              2 Start watching this issue

                Created:
                Updated: