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Bug
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Resolution: Fixed
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Medium
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None
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3
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Minor
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Issue Summary
New tickets are not shown in the queue when it's transitioned to the new created status. It happens for Next-gen project type.
Steps to Reproduce
- Create a Next-gen project type
- Project Settings > Request Types (pick any Request type) > Edit Workflow
- Create a new status by clicking "To-do status" at the top. To make it easier, tick "Allow requests in any status to move to this one"
- Save it
- Create some issues and transition it to the newly created status.
- Navigate back to the queue: https://URL.atlassian.net/jira/servicedesk/projects/<pkey>/queues/custom/<ID>
Expected Results
Issue is shown in Queue
Actual Results
All issues that are transitioned to the newly created status are not shown in the queue.
Workaround
Simply updating the workflow even by just moving any statuses by a few pixels.
- is related to
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JSDCLOUD-8986 Ability to delete status in JSD Next-Gen
- Open
- relates to
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JSWCLOUD-17497 Multiple done statuses (with multiple columns) and the ability to map multiple statuses to one column on the board
- Closed