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  1. Jira Service Management Cloud
  2. JSDCLOUD-894

Provide the ability for admin to control Service Desk notification for status change

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

      By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.

            [JSDCLOUD-894] Provide the ability for admin to control Service Desk notification for status change

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442659 ] New: JAC Suggestion Workflow 3 [ 3694578 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2317668 ] New: JAC Suggestion Workflow [ 3442659 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2049864 ] New: JSD Suggestion Workflow - TEMP [ 2317668 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045305 ] New: JSD Suggestion Workflow [ 2049864 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871832 ] New: JSD Suggestion Workflow - TEMP [ 2045305 ]
            jonah (Inactive) made changes -
            Description Original: Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

            By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-894].
              {panel}

            Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

            By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-894 [ JSDSERVER-894 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 733090 ] New: JSD Suggestion Workflow [ 1279945 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mfahd Fahd
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              3 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: