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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8523

Allow adding value to the "Resolution" field on JSD next gen issues.

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    • Resolution: Unresolved
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      Problem Statement

      Lack of "Resolution" value in JSD next gen is causing how issues appear in queue. If there is no resolution value set to the issues in a next gen sd project how would Jira recognize these issues as resolved? This affects how these issues appear in filters, the strike through of the resolved issues, etc.

      More specifically:

      1. "Resolved" tickets still appear on open on customer portal.
      2.  Issues do not have a Resovled date so the "Resolved" column on the queue is always empty.

       

      Proposed Solution

      Allow adding value to the "Resolution" field on JSD next gen issues.

            [JSDCLOUD-8523] Allow adding value to the "Resolution" field on JSD next gen issues.

            Renata Dornelas made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 952608 ]
            Bruna Silva made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 952608 ]
            Jehan Gonsalkorale made changes -
            Link New: This issue duplicates JSDCLOUD-9761 [ JSDCLOUD-9761 ]
            Jehan Gonsalkorale made changes -
            Assignee New: Jehan Gonsalkorale [ a620038e6229 ]
            Kerry Wang made changes -
            Assignee Original: Kerry Wang [ f4c9f4d6e4c1 ]
            Kerry Wang made changes -
            Assignee New: Kerry Wang [ f4c9f4d6e4c1 ]
            K. Ariga made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 671889 ]
            Mick made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 606911 ]
            Ai Hirama made changes -
            Link New: This issue duplicates JSDCLOUD-8082 [ JSDCLOUD-8082 ]
            Eithar N. (Inactive) created issue -

              a620038e6229 Jehan Gonsalkorale
              enasef Eithar N. (Inactive)
              Votes:
              206 Vote for this issue
              Watchers:
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                Created:
                Updated: