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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8262

Unable to import a JSON/CSV file to Service Desk next-gen projects

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    • Icon: Sub-task Sub-task
    • Resolution: Duplicate
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    • Next-gen
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      Summary

      Unable to import a JSON/CSV file to a Service Desk next-gen project.

      Environment

      Jira Service Desk next-gen projects.

      Steps to reproduce

      1. Create a Service Desk next-gen project;
      2. Try to import a JSON/CSV file using the external system import.

      Expected results

      The JSON/CSV is imported.

      Actual result

      The following error is thrown:

      Workaround

      Import on a classic project, then move the tickets to the next-gen project.

        1. Screen Shot 2019-07-09 at 11.30.11.png
          Screen Shot 2019-07-09 at 11.30.11.png
          29 kB

            [JSDCLOUD-8262] Unable to import a JSON/CSV file to Service Desk next-gen projects

            Jehan Gonsalkorale made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Jehan Gonsalkorale added a comment -

            Hi all, 

            We are closing this ticket as it is a duplicate of this larger ticket: https://jira.atlassian.com/browse/JRACLOUD-82657

            Please vote and follow that ticket, it does help us understand which issues impact you most. 

             

            Best regards,

             

            Jehan Gonsalkorale

            Jehan Gonsalkorale added a comment - Hi all,  We are closing this ticket as it is a duplicate of this larger ticket: https://jira.atlassian.com/browse/JRACLOUD-82657 Please vote and follow that ticket, it does help us understand which issues impact you most.    Best regards,   Jehan Gonsalkorale
            Jehan Gonsalkorale made changes -
            Assignee New: Jehan Gonsalkorale [ a620038e6229 ]
            Paula Freire made changes -
            Remote Link Original: This issue links to "ENT-1260 (Jira)" [ 746417 ] New: This issue links to "ENT-1260 (Hello Jira)" [ 746417 ]
            Kamila Czubaj made changes -
            Remote Link New: This issue links to "ENT-1260 (Jira)" [ 746417 ]
            Dario B made changes -
            Link New: This issue is related to JSWCLOUD-18715 [ JSWCLOUD-18715 ]

            Rob Mosher added a comment -

            +1 to this issue as well. Trying to import to a next-gen project and it fails as above. Jira support has been helpful in pointing me to this resource as a workaround, thank you.

            Rob Mosher added a comment - +1 to this issue as well. Trying to import to a next-gen project and it fails as above. Jira support has been helpful in pointing me to this resource as a workaround, thank you.

            arlei added a comment -

            We have the same issue. Im trying to import a CSV file (next gen), but it doesnt work.

             

            Please, I need to import it. 

            Im waiting for this issue.

            arlei added a comment - We have the same issue. Im trying to import a CSV file (next gen), but it doesnt work.   Please, I need to import it.  Im waiting for this issue.
            Dario B made changes -
            Link New: This issue is related to JRACLOUD-73628 [ JRACLOUD-73628 ]
            Dario B made changes -
            Link New: This issue is related to JSWCLOUD-18048 [ JSWCLOUD-18048 ]

              a620038e6229 Jehan Gonsalkorale
              esantos@atlassian.com Eduardo Santos
              Votes:
              12 Vote for this issue
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: