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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Next-gen Jira Service Desk Projects
  3. JSDCLOUD-8212

Add the "Show transition in the customer portal" checkbox for next-gen/team-managed projects

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    • Icon: Sub-task Sub-task
    • Resolution: Done
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    • Next-gen
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      Problem

      While using a next-gen project, it isn't possible to set a transition to show in the customer portal for customers to transition issues, like Escalate.

      Suggested resolution

      Add the ability to show transitions in the customer portal for next-gen/team-managed projects.

        1. image-2022-08-15-19-37-45-304.png
          370 kB
          Baleshwer Dagar
        2. image-2022-08-15-19-38-20-718.png
          179 kB
          Baleshwer Dagar
        3. image-2023-02-28-20-22-09-298.png
          37 kB
          Jehan Gonsalkorale

            a620038e6229 Jehan Gonsalkorale
            esantos@atlassian.com Eduardo Santos
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              Created:
              Updated:
              Resolved: