Customer Satisfaction(cSAT): Send notification to admins/agents when a customer completes a survey

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      Problem Definition

      • Agents/admins don't have the option to be notified when a customer completes a satisfaction survey

      Suggested Solution

      • Add a notification event in the notification scheme for survey completed

      Why this is important

      • Allows admins to be more proactive in addressing/reviewing survey results

      Workaround

      • Create a custom script/app that uses the jira:issue_updated webhook event to listen for changes to the "Satisfaction" field and to trigger an alert via your mail provider.
      • Create an Automation rule with Field Value Changed trigger, in order to monitor Satisfaction field changes and send an email message to issue's Assignee:

        1. image-2025-02-03-12-38-45-887.png
          image-2025-02-03-12-38-45-887.png
          229 kB

              Assignee:
              Unassigned
              Reporter:
              Derrick Nguyen (Inactive)
              Votes:
              19 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated: