Customer Satisfaction(cSAT): Send notification to admins/agents when a customer completes a survey

Problem Definition

• Agents/admins don't have the option to be notified when a customer completes a satisfaction survey

Suggested Solution

• Add a notification event in the notification scheme for survey completed

Why this is important

• Allows admins to be more proactive in addressing/reviewing survey results

Workaround

• Create a custom script/app that uses the jira:issue_updated webhook event to listen for changes to the "Satisfaction" field and to trigger an alert via your mail provider - or similar workaround
• Use the third-party app Automation for Jira(or similar app) to create a rule that listens for changes to the "Satisfaction" field and then if the conditions are met - send an email to predefined recipients. Similar to what is shown here: