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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Satisfaction (CSAT)
Labels:
- IWT
- auto-workaround

UIS:
313
Support reference count:
5
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

From what I can see, there is currently no Java API that exposes the comment from a satisfaction survey. It's possible to get the rating, but not any customer comment.

Similarly, it doesn't seem possible to search the customer comment using JQL.

Workaround

Refer to knowledge base articles:

Attachments

Issue Links

is related to

JSDCLOUD-4835 Make satisfaction values accessible to JIRA gadgets

Closed

JSDSERVER-4317 Make Satisfaction comment searchable via JQL

Closed

ENT-2009 Loading...

relates to

JSDCLOUD-11263 Customer Feedback to be made available in Issue view.

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(3 mentioned in)

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Jonny Carter

Votes:: 303 Vote for this issue

Watchers:: 157 Start watching this issue

Dates

Created:: 21/Sep/2016 7:22 PM

Updated:: 6 hours ago