Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4317

Make Satisfaction comment searchable via JQL, and expose Satisfaction survey API

    XMLWordPrintable

    Details

    • UIS:
      4
    • Support reference count:
      5
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      From what I can see, there is currently no Java API that exposes the comment from a satisfaction survey. It's possible to get the rating, but not any customer comment.

      Similarly, it doesn't seem possible to search the customer comment using JQL.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              a620038e6229 Jehan Gonsalkorale
              Reporter:
              fdd224933d11 Jonny Carter
              Votes:
              107 Vote for this issue
              Watchers:
              64 Start watching this issue

                Dates

                Created:
                Updated: